Epson XP-830: How to Fix Epson Error Code 0x97

Posted by Catch Supplies Order Team on

What is Epson Error Code 0x97?

Error Code 0x97 is a warning when there is a problem with the internal hardware. It could be caused by motherboard failure or other interior parts. When this error occurs, it happens suddenly and may lead for your printer to turn off or stop printing. Hardware failure may be needing a quick fix or replacement. One way to find out is trying tested troubleshoots.

How to fix Epson Error Code 0x97?

When a hardware failure happens without warning, you can try the following:

Unplug and Plug-in

  1. When this error message appears. Turn on off power and unplug.
  2. Unplug all connected cables.
  3. Unplug USB drivers.
  4. Remove all printer cartridges.
  5. Still turned off, press down power to release all remaining current in the printer.
  6. Plug in all cables and USB. Reinstall printer cartridges. Turn power on.
  7. See if the error message remains.
  8. If error persists, continue to the next method.

Unplug and plug in (2)

  1. Turn off Epson printer and unplug.
  2. Disconnect all cables and USB.
  3. Wait for 5 minutes until printer cools down.
  4. Press and hold the power button for 60 seconds. DO NOT RELEASE.
  5. After 60 seconds (DO NOT RELEASE), plug in power cord and hold for another 60 seconds.
  6.    Release power button. Check if error message still appears.

Clean Mechanic Pad

  1. Turn off printer and unplug.
  2. Remove printer cover and casing.
  3. Wet tissue with warm water. Wipe cleaning pad.
  4. Leave wet tissue for a few minutes on the pad.
  5. Remove tissue and leave it to dry completely.
  6. Plug in and turn on printer. See if error persists.

If all methods are tried without improvement, you might need to call the customer support or help of a technician. Epson XP-830 is a multifunction printer that has a complex interior hardware. Therefore, a professional help is needed when all methods were tried.

Nothing is more inconvenient than having your printer malfunction in the middle of document creation. However, more delays can be avoided if you know how to troubleshoot a common printer error. For Epson users, Error Code 0x97 has many fixes you can try.


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40 comments

  • I too have just gotten the 0×97 message. I’m noticing the others that have complained all happened in August also. This seems kind of fishy to me. For the price I paid, I expected way more out of it. The color never really worked right. I get stripes out of it even after their suggestions for fixing and buying new ink cartridges for it. Very, very disappointed.

    Pat on
  • I am so disappointed. I bought an Epson Workforce 3640 because I had heard it was a quality product. I use my printer for personal and volunteer work. I count on it working when I need it. I thought it had good color prints/photos. Wrong. The color is fair at best. As to the dreaded 0×97 message. When this happened I called what I thought was an Epson help line. After an hour trying to work with a person who was I think knowledgeable but had such a heavy accent I could barely understand him, told me I had 4 errors and my cost would be substantial. At that I hung up. I am a senior citizen on a fixed income. When I buy a product I expect it to live up to its potential, to work. I paid to have my printer set up, I am not going to pay to have this error message fixed and I am not going to try and fix this glitch myself. Bottom line? I am going shopping today for an HP ENVY 5055. Signed. Very Disappointed

    Joan Cronin on
  • I HAVE 2 EPSONS, both Workforce units. Basically junk per se. Always clogs despite regular maintenance and alignment. Next, despite the recommendations here, I too am getting CODE x97. I can not clear it. And, you are right, cost to repair us more than the actual unit. Any further recommended approaches or should I just scrap the printers and buy a more RELIABLE and DEPENDABLE UNIT?

    Thanks, Joe

    Dr. J. Davis on
  • This is my second Epson 3640, and my second experience with the code 097. Customer service provided my second printer for free. I have tried all the suggestions listed and none work. I will try to contact the customer service again to see if they will repeat the offer and offer a free printer for a second time. Let’s hope that they will agree, as a teacher on a budget I can’t afford the cost again… let alone the extra printing ink that I have stored. I’d like to think that this equipment isn’t a piece of junk and that they’d stand behind their product, but I am beginning to serious wonder.

    W. Kendrat on
  • oh lord – performed all three fix it processes, error message 0×97 still persists. This printer is less than a a year old – I will go back to purchasing a HP!

    Christine on

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