Shipping policy
At Catch Supplies, operated by Reliable Print Limited, we are committed to providing fast, reliable, and convenient shipping services for all printer ink cartridges, toner cartridges, and printing supplies purchased from our website.
To provide a better shopping experience, Catch Supplies fulfills orders through our U.S.-based warehouses located in California and South Carolina, allowing us to deliver products quickly and efficiently to customers across the United States.
Order Processing Time
Orders are processed and shipped from our U.S. warehouses after payment confirmation.
For orders placed before 4:00 PM Pacific Time (PT) on business days, we will make every effort to ship your order on the same business day.
Orders placed after the daily cutoff time, on weekends, or on U.S. holidays will be processed on the next business day.
In most cases, orders are processed within 24–48 hours after payment confirmation.
Processing times may vary slightly depending on:
- Order verification requirements
- Product availability
- Holidays
- Promotional events
- Periods of unusually high order volume
Shipping Methods & Delivery Time
Catch Supplies provides shipping services throughout the United States.
Orders are shipped using reliable carriers, including:
- USPS
- UPS
- FedEx
- Other trusted delivery partners when appropriate
Estimated delivery times:
| Shipping Method | Estimated Delivery Time |
|---|---|
| Standard Shipping | 1–4 Business Days |
Most customers receive their orders within 1–4 business days after shipment.
Delivery times are estimates and may vary depending on:
- Shipping destination
- Carrier processing times
- Weather conditions
- Holidays
- Unexpected transportation delays
Catch Supplies is not responsible for delays caused by circumstances beyond our control.
U.S. Warehouse Fulfillment
Catch Supplies operates two strategically located U.S. warehouses:
California Warehouse
South Carolina Warehouse
Our dual-warehouse fulfillment network helps us:
- Reduce shipping distances
- Improve delivery speed
- Maintain reliable inventory availability
- Provide efficient nationwide coverage
Orders are shipped from the warehouse with available inventory that can provide the fastest delivery to your location.
For orders containing multiple products, items may occasionally ship separately from different warehouse locations.
If your order is shipped in multiple packages, you will receive tracking information for each shipment.
Free Shipping
Catch Supplies offers free standard shipping on orders over $30 within the continental United States.
Free shipping eligibility, minimum order requirements, and promotional shipping offers may vary and will be displayed during checkout.
Free shipping does not apply to certain locations, including:
- Alaska
- Hawaii
- U.S. territories
- Remote delivery areas
unless otherwise stated.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.
Please allow 24–48 hours for tracking information to become active after shipment.
You can use the tracking number provided in your shipping confirmation email to monitor your package delivery status.
Shipping Address Accuracy
Customers are responsible for providing complete and accurate shipping information at checkout.
Please carefully verify the following information before placing your order:
- Full name
- Street address
- Apartment or unit number
- City
- State
- ZIP code
- Contact information
Catch Supplies is not responsible for delivery delays, failed deliveries, or additional shipping costs caused by incorrect or incomplete shipping information provided by the customer.
Lost, Damaged, or Missing Packages
If your package is lost, damaged, or missing during transit, please contact our customer service team as soon as possible.
To help us resolve the issue efficiently, please provide:
- Order number
- Tracking number
- Description of the issue
- Photos of damaged packaging or products (if applicable)
We will work with the shipping carrier and assist in resolving the issue.
Undeliverable Packages
Packages may be returned to us due to:
- Incorrect shipping address
- Missing address information
- Failed delivery attempts
- Customer refusal of delivery
- Unclaimed packages
If a package is returned because of incorrect information provided by the customer, additional shipping charges may apply for reshipment.
Refunds for returned packages will be processed according to our Return & Refund Policy.
Changes to Shipping Policy
Catch Supplies reserves the right to update or modify this Shipping Policy at any time.
Any changes will become effective immediately after being posted on this page.
We encourage customers to review this policy periodically for the latest shipping information.
Contact Us
If you have any questions regarding shipping, please contact us: