Return & Refund Policy
At Catch Supplies, we are committed to providing reliable printing solutions and excellent customer support.
To ensure a worry-free shopping experience, every purchase from Catch Supplies is backed by our:
- 30-Day Money Back Guarantee
- 2-Year Product Warranty
If you experience any issues with your purchase, our customer support team will work with you to provide the best possible solution.
1. 30-Day Money Back Guarantee
We offer a 30-day money back guarantee from the date your order is delivered.
If you are not completely satisfied with your purchase, you may contact us within 30 days to request a refund.
To be eligible for a refund:
- The product must be purchased directly from Catch Supplies.
- You must provide your order number.
- The refund request must be submitted within 30 days of delivery.
Refund requests may be accepted for reasons including:
- Product dissatisfaction
- Product performance concerns
- Compatibility concerns
- Other valid order-related issues
Please contact our customer support team before returning any product. We will review your request and provide return instructions.
2. Return Conditions
To qualify for a return, products should meet the following conditions:
- The product must be unused and in its original condition.
- The product should be returned with the original packaging, accessories, and included materials whenever possible.
- The product must be properly packaged to prevent damage during return shipping.
- The product must be purchased directly from Catch Supplies.
For printer ink cartridges and toner cartridges, returned products should not have been installed, modified, refilled, or used.
If you experience a product defect, compatibility issue, or printing problem, please contact our customer support team before returning the product. We will assist you with troubleshooting and determine the best solution.
3. Compatibility Support
Catch Supplies products are designed and tested to work with the compatible printer models listed on each product page.
If you experience compatibility or printing issues, please contact us before requesting a return.
Our support team can assist with:
- Confirming printer compatibility
- Installation guidance
- Printer troubleshooting
- Replacement arrangements
We are committed to helping customers achieve successful printing results.
4. Two-Year Product Warranty
In addition to our 30-day money back guarantee, Catch Supplies provides a 2-year product warranty from the date of purchase.
The warranty covers:
- Manufacturing defects
- Product quality issues
- Cartridge performance problems under normal use
If a product fails due to a covered issue during the warranty period, Catch Supplies will provide an appropriate solution, including:
- Replacement product
- Troubleshooting assistance
- Refund when applicable
5. Warranty Coverage Requirements
Warranty coverage applies when products are:
- Used with compatible printer models.
- Installed and operated according to recommended instructions.
- Used under normal printing conditions.
To process a warranty request, we may ask for:
- Order number
- Product information
- Printer model
- Description of the issue
- Photos or videos of the problem (if applicable)
6. Warranty Exclusions
The warranty does not cover:
- Damage caused by improper installation or misuse.
- Physical damage after delivery.
- Products modified, refilled, or altered by customers.
- Problems caused by incompatible printers.
- Printer hardware failures.
- Damage resulting from abnormal operating conditions.
7. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible.
Please provide:
- Order number
- Description of the issue
- Photos of the product and packaging (if applicable)
After verification, we will provide an appropriate solution, including replacement, refund, or other assistance.
8. Return Process
Before returning any product, please contact Catch Supplies customer support (support@catchsupplies.com).
Please include:
- Order number
- Customer name
- Reason for return
- Product details
- Supporting information if applicable
Please do not send products back without prior approval. Unauthorized returns may not be accepted.
9. Return Shipping Costs
Defective, damaged, or incorrect products
If the issue is caused by Catch Supplies or a product defect, we will provide an appropriate resolution.
Customer-requested returns
For returns caused by:
- Ordering the wrong product
- Changing your mind
- No longer needing the item
The customer may be responsible for return shipping costs.
Original shipping fees, if applicable, may not be refundable.
10. Refund Process
Once your returned product is received and inspected, we will notify you regarding your refund status.
If approved:
- Refunds will be issued to the original payment method.
- Processing time depends on your payment provider.
- Most refunds are completed within 3–10 business days after approval.
11. Exchanges and Replacements
If your product is defective, damaged, or incorrect, Catch Supplies may provide a replacement instead of a refund.
Replacement products are subject to availability.
12. Order Cancellation
Orders may only be canceled before they are processed and shipped.
Once an order has shipped, cancellation is no longer available. The order must follow our return process.
13. Contact Us
If you have any questions regarding returns, refunds, or warranty claims, please contact us:
Email: support@catchsupplies.com